Privacy Policy

At Glocusent Co., Ltd. ("we", "us", "our"), we value your privacy. We have an online privacy policy ("Privacy Policy") that aims to clarify the types of information, such as Personally Identifiable Information, that we collect from you when you use our offerings, including but not limited to our websites (such as glocusent.com), apps (such as the Glo Sleep App), and products (such as N11 Baby Light & N12 Starry Light).

This Privacy Policy also explains your options for the use and disclosure of your Personally Identifiable Information. If you have any questions, comments, or concerns regarding our privacy policy, you can contact us at service@glocusent.com.

By using any of our offerings, you agree to be bound by this Privacy Policy. If you disagree with the terms of this Privacy Policy, please refrain from using our offerings. The most current version of the Privacy Policy will apply every time you use our offerings.

 

INFORMATION COLLECTION AND USE

Personally Identifiable Information (PII) is information that can be used to identify you as an individual, such as your name, email address, physical address, phone number, or credit card information.

When using our apps, such as Glo Sleep, we may collect PII, such as your email address, which we use to personalize your experience with the app. We do not collect or use location information from your device.

While using our Glocusent Glo Sleep app, we may collect PII, such as your email address, child's birthday, and child's gender, which we use to personalize your experience with the app. Additionally, you may provide us with contact information for other individuals, such as your friends and family, in order to invite them to see your child's information. By submitting PII relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

When using our website, we may collect PII, such as your email address, which we may use to contact or identify you. We may also collect payment information if you make a purchase using a credit or debit card through our Services. However, your payment information may be collected by a third-party payment provider and not by us. Our website uses cookies and Google Analytics, and you can refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We will retain your Personally Identifiable Information for as long as necessary to fulfill the purposes for which it was collected unless a longer retention period is required or permitted by law. We may also retain aggregated data collected through the Services for any purpose.

Data Transfers: We will ensure that any PII transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

 

HOW WE USE YOUR INFORMATION

We use the information we collect to personalize your experience in our apps and services, to run diagnostic reports on our Products and Apps, and to assist you in resolving issues with Products and Apps. We may aggregate data collected through the Services and may use and disclose it for any purpose.

 

HOW WE SHARE YOUR INFORMATION

We will not share your PII except in the following circumstances: to process a purchase or request you have made, we may share relevant information with our employees, contractors, third-party service providers, and affiliated organizations that need to know that information in order to process it on our behalf. We may also include you in a giveaway with our advertising and marketing partners to promote our Services and Products, serve you advertisements regarding goods and services that may be of interest to you when you access and use our websites, online services, and apps, or share your information with an actual acquirer, successor, or assignee as part of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets or stock (including in bankruptcy or similar proceedings). Lastly, we may share your information if required to do so by law or in good faith belief that such action is appropriate to comply with legal process, to respond to requests from public and government authorities, or to enforce our terms and conditions.

We will not share your Personally Identifiable Information except in the following circumstances:

• To process a purchase or request you have made, we may share relevant information with our employees, contractors, third-party service providers, and affiliated organizations that need to know that information in order to process it on our behalf. For example, we may share your shipping address with a courier company to deliver your order.
• We may include you in a giveaway with our advertising and marketing partners to promote our Services and Products.
• We may serve you advertisements regarding goods and services that may be of interest to you when you access and use our websites, online services, and apps.
• We may share your information with an actual acquirer, successor, or assignee as part of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in bankruptcy or similar proceedings).
• We may share your information if required to do so by law or in good faith belief that such action is appropriate to comply with legal process, to respond to requests from public and government authorities, or to enforce our terms and conditions.

We will ensure that any third-party service providers and affiliated organizations with whom we share your information are subject to appropriate contractual or legal obligations to protect the security and confidentiality of your information."

 

Children's Privacy

To use our offerings, you must be at least 18 years old. Our products, apps, and services are meant for parents and are not aimed at children. Therefore, we request that children below 18 do not provide personal information through our offerings.

 

Your Choices

Occasionally, we send marketing emails to our users. If you don't wish to receive such emails from us, you can opt-out by using the "unsubscribe" link in each email.

 

Data Subject Rights

You may have certain rights with respect to your Personally Identifiable Information, including the right to access, correct, or delete your data, as well as the right to object to or restrict certain processing activities. To exercise these rights, please contact us using the contact information provided below. We will respond to your request in a timely manner and in accordance with applicable data protection laws.

 

Security

We value the security of your Personal Information; however, please be aware that no method of transmission over the internet or electronic storage is entirely secure. We will maintain reasonable administrative, physical, and technical safeguards to protect the security, confidentiality, and integrity of our Services and related data.

We take reasonable administrative, physical, and technical safeguards to protect the security, confidentiality, and integrity of our Services and related data. This includes measures such as encryption, access controls, and regular security audits.

Regarding the Audio Monitor in N11 Baby Light & N12 Starry Light:

The N11 Baby Light & N12 Starry Light Audio Monitor is only accessible when you are on the same network as your N11 Baby Light & N12 Starry Light device, and the audio never leaves your house. N11 Baby Light & N12 Starry Light has several security measures in place, such as your WiFi network, your Glocusent account, and our internal security protocols. To use the audio monitor, permission must be granted to your WiFi network and N11 Baby Light & N12 Starry Light device.

 

Compliance with Laws

We will disclose your Personal Information if required by law, subpoena, or if we believe that such action is necessary to comply with the law and reasonable requests of law enforcement or to protect the security or integrity of our services.

 

Changes to Our Privacy Policy

We may change our Privacy Policy at any time at our sole discretion. We suggest visitors check this page frequently for any changes. Your continued use of our products and services after any change in this Privacy Policy will be considered your acceptance of the change.

 

Inquiries

If you have any queries, please contact us by email at service@glocusent.com.